RealView CommandScope
Residential Pre-Plan Personal Information Privacy Policy
Information Collection and Use
Registration and Pre-Plan
In order to use this web site, you must first complete the registration form and choose a username and password. During registration you are required to supply contact information (such as name, address, email address and phone numbers). You can optionally provide additional information such as home descriptions and occupant information. RealView and your fire department use this information to contact you about the services on this site as well as helping to serve and protect you in the event of an emergency event at your location.
You have the option to provide structure and occupant information (such as ages, descriptions, etc.) to us; we encourage you to submit as much detail as possible so your fire department can better protect your home and family.
Your contact information may be used to communicate directly with you via email, telephone or standard postal services for reminders and system notifications.
After you have registered, you will provide answers to several fire pre-plan questions. These responses will be stored by RealView with your registration information. The questions themselves are created by your fire department and each department/town may have different questions.
RealView is the sole owner of the information collected on the CommandScope Residential Pre-Plan site. Your fire department and its surrounding fire departments will have access to this information for emergency purposes only.
Uses of Information
The registration and fire pre-plan information you provide on this site is used solely for emergency protection purposes. When you submit your information to the site, it is first reviewed by a clerk at your fire department for accuracy and completeness. If edits are necessary, the clerk will notify you via email. If the clerk approves your submission, you information will be automatically published to other computers within the fire department, potentially including mobile units located in fire engines and command vehicles. In the event of a fire or other emergency, the emergency personnel responding to your location may query the system to view your information in order to learn about the environment they are heading in to.
In the event of large-scale events, surrounding fire departments may be called in to assist your town’s department. During these events, your department may share your pre-plan information with these other departments.
Communications from the CommandScope Site
Information Update Reminders
It is highly recommended that you keep your fire pre-plan and registration information current. At anytime after registration, you may visit this site and modify your information. As a helpful service to you, the system will periodically notify you via email (or other means) with reminders to review and/or update your pre-plan information.
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance or upgrades, we might send you an email.
Customer Service
Based upon the personally identifiable information you provide to us we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the servers you request, and to manage your account.
Profile/Registration Information
We store information that we collect in databases and log files. We do not share your information and profile with third parties beyond the fire departments and emergency entities in your township.
Information Sharing and Disclosure
Personally Identifiable Information
We do not share personally identifiable information with third parties, except for your fire department and other emergency entities acting as agents for your fire department.
Your fire department and its agents do not share you information with other third parties.
Service Providers
We use other third parties to provide technical support and web site host services to our site. These third parties are prohibited from using your information (personally identifiable or otherwise) for any other purpose.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or deactivate it by making the change on our member information page or by contacting us by telephone or postal mail at the contact information listed below.
Security
The security of your personal information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Business Transitions
In the event RealView goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
RealView LLC
414 N. Orleans, Suite 310
Chicago, IL 60610 USA
Phone: 
001.312.284.2030
Fax: 001.312.284.2031
www.realviewllc.com
